We want every customer to enjoy their experience with Wildaro. If your purchase doesn’t meet your expectations, we offer an easy and transparent return process.
This Return and Refund Policy applies to customers located in Australia, Canada, The United Kingdom and the United States.
You have 30 days from the day your order is delivered to request a return.
To qualify for a return:
• Items must be unused
• Items must be in their original condition
• Items must be returned with original packaging and any included accessories
Returns that do not meet these conditions may not be eligible for a refund.
Customers are responsible for return shipping costs. In cases of defective or incorrect items, return shipping costs may be reimbursed after inspection and approval.
• Defective or incorrect items: Free return shipping
• Change-of-mind returns: Customer covers return shipping
• No restocking fees apply
If your item arrives damaged, defective, or incorrect:
• Wildaro covers all return shipping costs
• Please notify us as soon as possible after delivery so we can assist you promptly.
• Photos may be requested to assist with verification
Once approved, we will provide the return instructions and cover all associated costs.
If you decide to return an item for personal reasons — such as choosing the wrong product, no longer wanting the item, or similar situations:
• Customers are responsible for the return shipping cost, and items must be returned in their original packaging.
• Original shipping fees (if any) are non-refundable unless the return is due to a defective or incorrect item.
Wildaro does not charge any restocking fees. As long as items are returned in their original condition and packaging, no additional deductions or handling fees will be applied.
Please follow the steps below:
1. Contact Us
Email support@wildaro.com with your order number and reason for the return.
Our team will review your request and provide return instructions.
2. Prepare Your Item
Repack the item securely in its original packaging, including all tags, accessories, and documentation.
3. Send Your Package
After your return is approved, we will provide the correct return instructions and return address.
Only ship items once you receive these details.
To ensure your return is processed correctly, please contact us for approval before sending any items back.
• Inspection:
Once we receive your return, we inspect the item to ensure compliance with our return criteria.
This process typically takes 2–5 business days.
• Refund:
Approved refunds are typically issued within 10 business days after inspection.
Your bank or payment provider may require additional time to complete the final transaction.
Refunds are issued in the original currency used at the time of purchase.
If you wish to exchange your item for a different colour, style, or product, please contact us.
Our team will assist you and confirm any price differences or shipping costs before proceeding.
For hygiene and safety reasons, certain items may not be eligible for return. These items will be clearly marked as non-returnable on the product page before purchase.
These items cannot be accepted for return unless they arrive damaged or defective.
Wildaro is a retail brand operated by PACK FIRST LLC, a Florida Limited Liability Company registered in the United States.
If you have any questions about this policy or need assistance with a return, please contact our support team at:
Business Name: PACK FIRST LLC
Store Name: Wildaro
Address: 3040 Marbella Ct, West Palm Beach, FL 33409, United States
Email: support@wildaro.com
Phone: +17866254566
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.