Frequently Asked Questions

Your guide to delivery, returns, orders, and customer support.

1. Shipping & Delivery

How long does delivery take?

• Processing time: 1–3 business days
• Shipping time: 7–10 business days
• Total estimated delivery: 8–13 business days from the date of purchase

Delivery times may vary slightly during holidays or peak periods.

Do you offer free shipping?

Yes — free standard shipping is available on all United States orders.

Which courier do you use?

We work with trusted carriers such as USPS, UPS, FedEx, or similar logistics partners.

How can I track my order?

Once your order ships, you’ll receive an email containing your tracking number.
Use our Track Order page to follow the status of your parcel.

Will my order arrive in one package?

Most orders arrive together.
However, some items may ship separately depending on availability.

2. Orders & Cancellations

Can I cancel my order?

Yes — orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
Please contact us as soon as possible.

Can I change my shipping address after placing an order?

Address changes are possible only before your order has been dispatched.
If you need to update your address, please reach out immediately.

3. Returns, Refunds & Exchanges

What is your return policy?

Wildaro offers a 30-day return period starting from the day your order is delivered.

To be eligible for a return:
• Items must be unused and in original condition
• Items must include all original packaging and accessories

How do I return an item?

Email support@wildaro.com to begin your return.
We will provide instructions and the return address.
We recommend using a trackable shipping service.

Who pays for return shipping?

• Faulty, damaged, or incorrect items: Wildaro covers return shipping
• Voluntary returns: Customers are responsible for return postage

How much is the restock fee?

We do not charge a restocking fee.

When will I receive my refund?

Refunds are issued within 10 business days after we inspect your return.
Your bank or card provider may require additional time to complete the final transaction.

Do you offer exchanges?

Yes — exchanges follow the same process as returns.
Once approved, we will ship your replacement item.

4. Product Issues

What if I receive a damaged or incorrect item?

Please notify us as soon as possible after delivery at support@wildaro.com.
We will arrange a replacement or refund.

5. General Information

Where is Wildaro located?

Wildaro is a US-based online retailer serving customers across the United States.

Do you have a physical store?

No — we operate exclusively online to offer competitive pricing and fast delivery.

Can I place a bulk or wholesale order?

Yes — please contact our support team with your requirements.

6. Customer Support

How can I contact customer service?

Business Name: PACK FIRST LLC
Brand: Wildaro
Address: 3040 Marbella Ct, West Palm Beach, FL 33409, United States
Email: support@wildaro.com
Phone: +17866254566

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.